ATLANTA, AUGUST 18, 2025 – Human sources leaders are going through challenges utilizing expertise innovation to their benefit in the case of attracting, onboarding, and retaining prime expertise, in keeping with an Equifax Workforce Options (NYSE:EFX) survey. The survey polled over 250 HR executives and professionals on the SHRM25 Convention in San Diego (June 29 – July 1, 2025) discovered that fifty p.c of HR professionals report one in every of their prime challenges is utilizing expertise to automate workflows.
“As AI and rising applied sciences proliferate, HR professionals more and more need to automate the time-intensive points of their days to allow them to unencumber extra time to concentrate on the human-first components of their jobs that result in extra profitable worker engagement and retention applications,” mentioned Chris Johnson, Senior Vice President and Basic Supervisor of Employer Companies, Equifax Workforce Options. “As expertise adjustments the best way work is accomplished, every little thing comes all the way down to your individuals. HR groups know this, and that’s why they’re prioritizing the usage of expertise to assist automate routine and handbook processes to allow them to streamline duties for their very own groups whereas additionally simplifying and enhancing experiences for the staff they serve.”
The present job market has proved troublesome for a lot of job seekers, main some to brighten or altogether fabricate their expertise or credentials. In response to the survey, 71 p.c of HR professionals have encountered fabricated or deceptive candidate info within the hiring course of.
These points have been mostly reported in employment historical past, instructional background and credentials/licenses. Regardless of the frequency wherein fraudulent info is showing in job functions and resumes, just one in 5 (20 p.c) HR professionals are “very assured” about their potential to detect fabricated or deceptive candidate info.
“Our survey reveals that HR is going through new challenges with the prevalence of deceptive candidate info within the age of AI-generated resumes,” mentioned Bart Lautenbach, Senior Vice President and Basic Supervisor of Expertise Options for Equifax Workforce Options. “Employers might imagine they’ve discovered a well-qualified candidate, solely to be taught after a complete background test that this individual was considerably exaggerating their expertise. Making this error could be extraordinarily expensive, and organizations can leverage automated employment verifications to assist ship higher ROI on their hiring processes.”
HR leaders know {that a} unhealthy rent could be expensive. With a background test course of that features verifications of employment, training, and prison historical past, hiring groups might help guarantee a greater high quality rent. As well as, Equifax analysis signifies a powerful correlation between previous and future job tenure. Candidates who regularly left jobs inside 60 days repeated this sample, whereas these with longer earlier tenures have been extra prone to keep.
Whereas speed-to-hire is a key metric for a lot of HR organizations, lower than 12 p.c of HR professionals report that their organizations constantly rent candidates rapidly. Slower hiring is not only irritating for the candidate and hiring workforce, it may well result in corporations lacking out on prime expertise, which may have an actual impression on enterprise efficiency and workforce morale. Equally, 83% of HR professionals see room for some enchancment of their group’s onboarding course of.
With progressive applied sciences, HR groups might help automate key elements of the onboarding course of, together with onboarding and different varieties, to allow them to assist enhance the brand new rent expertise whereas maintaining with ever-changing regulatory and compliance calls for. With real-time information and automation, HR groups can higher guarantee they’re following necessary protocols, together with background checks and different verifications, permitting them to assist enhance pace and accuracy.
Many HR professionals are already taking initiative and on the lookout for methods to include AI and automation into their workflows and handle these challenges. Particularly, 76 p.c of survey respondents reported utilizing AI to assist enhance effectivity in hiring and onboarding. Nonetheless, many HR groups are probably solely scratching the floor in leveraging AI to assist drive hiring and onboarding efficiencies, putting an elevated significance on HR expertise distributors to offer experience and novel options.
