Kaitlyn Cimino / Android Authority
TL;DR
- HeyTap will cease US account providers on September 28, elevating issues about OnePlus apps.
- OnePlus says US accounts are shifting to a brand new platform, with “historic contributions” set to be preserved.
- Assist employees additionally indicated OHealth and OnePlus account providers shouldn’t be affected.
If you happen to personal a OnePlus Watch or OnePlus earbuds, you might need seen a complicated e-mail just lately. It got here from HeyTap, the Oppo-linked firm that develops and helps the OHealth and HeyMelody apps. The e-mail stated US account providers are shutting down on September 28.
That naturally raised a couple of eyebrows. These apps deal with issues like syncing well being knowledge to pushing firmware updates, so if HeyTap is strolling away from US accounts, what occurs to the OnePlus app knowledge subsequent? Some Watch house owners on Reddit frightened they’d be minimize off from their well being metrics. Others assumed there can be a plan, and this may have little affect on the apps themselves.
We reached out to OnePlus about it. Right here’s the assertion a spokesperson gave us:
“As a part of our ongoing business-optimization efforts, all OnePlus US consumer accounts and neighborhood content material will transfer to a brand new, US-hosted platform beginning September 26. World customers will proceed on neighborhood.oneplus.com; present US members will obtain direct directions emigrate and hold their historic contributions. This announcement was made final week on our neighborhood discussion board right here.”
On the discussion board submit that assertion directs to, OnePlus clarifies that US accounts are being migrated to a brand new native platform beginning September 26, full with its personal neighborhood app. Mixed with the assertion above, the important thing line for us on that web page was “All of your content material stays tied to your OnePlus Account and shall be preserved no matter which platform you select.”
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So, is {that a} assure that your OHealth knowledge and HeyMelody settings are protected? The corporate doesn’t spell it out in black and white, however the thought appears to be that the whole account itself is shifting, not disappearing. In case your well being stats and machine connections are tied to your OnePlus account, they need to stick with you after the change.
Our interpretation seems considerably backed up by OnePlus US buyer assist, which advised one Reddit consumer that HeyTap’s discontinuation “received’t have an effect on any OnePlus functions like OHealth or OnePlus account.” It actually appears that comms might have been dealt with higher on this scenario, however it seems like there’s no must panic.
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