St. Louis, August 7, 2025 – Capability, the AI-powered help automation platform for contact facilities, has introduced greater than $92 million in investments. Moreover, the corporate announed acquisitions of Name Standards and Verbio Applied sciences, increasing Capability’s capabilities in voice AI, high quality assurance (QA) automation and speech analytics.
The brand new investments in Capability embody $50 million from Chicago Atlantic, a non-public markets funding agency, and a Collection D spherical shut at $42.6 million. The corporate beforehand introduced an preliminary $26 million fundraise in its Collection D spherical, which was oversubscribed. Capability will use the Collection D proceeds to proceed progress and product innovation as a part of a compound startup technique.
“Help is extra essential than ever for manufacturers throughout industries, however level options can’t successfully resolve complicated points,” stated David Karandish, CEO, Capability. “New funding is enabling us to convey collectively the most effective applied sciences in our business to construct a whole, AI-powered help automation platform that helps Contact Facilities function throughout channels utilizing shared information.”
Greater than 20,000 companies depend on Capability’s AI help automation platform to develop income, lower prices and enhance buyer satisfaction throughout channels. Capability has deep expertise in information administration and Contact Middle automation. The acquisitions of Name Standards and Verbio Applied sciences sign a major dedication to delivering the totally built-in tech stack large-scale organizations want to supply superior help.
“Firms are beneath stress to enhance buyer experiences whereas slicing prices. With Name Standards and Verbio Applied sciences, we’re strengthening our platform to ship sooner, extra personalised and totally automated help,” stated Karandish.
Name Standards affords QA automation instruments that analyze Contact Middle interactions utilizing speech analytics and generative AI, serving to companies determine teaching alternatives, enhance compliance and elevate agent efficiency.
“Conventional QA is sluggish and subjective,” stated Ryan Stomel, CEO of Name Standards. “Along with Capability, we’re automating QA to drive significant enhancements in each buyer interplay.”
“Name Standards has constructed sturdy speech analytics and generative AI applied sciences that assist name facilities create a transparent path to enhancing agent efficiency. When Name Standards’s instruments are totally built-in into our platform, Capability clients can have entry to enhanced agent help capabilities that may cut back prices, improve compliance and importantly – enhance buyer satisfaction,” stated Karandish.
Verbio Applied sciences, headquartered in Barcelona, Spain, helps enterprises rework buyer engagement with Clever Voice Digital Brokers. Designed to ship pure, personalised conversations, these Digital Brokers handle buyer interactions, resolve points and cut back the necessity for reside agent intervention – enhancing each buyer satisfaction and operational effectivity.
“Voice stays probably the most essential channel for buyer expertise and loyalty,” stated Alejandro Terradas, co-CEO of Verbio Applied sciences. “Integrating our voice capabilities with Capability’s platform unlocks next-level buyer engagement.”
Terradas will be part of Capability following the acquisition.
“Verbio Applied sciences has not solely constructed a voice resolution with unparalleled conversational capabilities, it’s created to scale for enterprise. Collectively, the Capability platform shall be optimized with better voice AI expertise that personalizes and automates,” stated Karandish.
Capability has marked vital progress in 2025 and is now worthwhile with $60 million of annual recurring income.
Capability has raised greater than $155 million in each fairness and debt throughout a number of funding rounds and different investments. Along with funding from Chicago Atlantic, the Collection D spherical of funding included investments from TVC Capital and Toloka.vc., amongst others.
Name Standards and Verbio Applied sciences are Capability’s tenth and eleventh acquisitions lately. Expertise from each firms will be part of the Capability group with practically 250 group members mixed all over the world.
The phrases of the Name Standards and Verbio Applied sciences transactions are confidential.
Capability is led by David Karandish, who co-founded the corporate and has served because the CEO since inception.
